How to create your digital vision in 7 steps

Earlier this week I read in short succession (and posted to LinkedIn) two articles that both highlighted a) the need for organisations to have a digital vision outlining how digital technologies will reshape the business environment they operate in, b) the absence of such visions in most organisations with an ad hoc approach typically being taken. Both articles begged the question – how do you go about generating a digital vision for your organisation?  So herewith a seven step guide: Step 1 – Agree the purpose and focus for your digital vision. There is no point developing a digital vision… Read more

Insight Advantage – the Role of Technology and Big Data

Investing in Big Data solutions is necessary for gaining insight advantage but it is not sufficient. There are a number of supplementary conditions which also need to be met. The most important is that IT is seen as just one component of the solution, albeit an important one. All areas of the operating model need to be aligned for any technology project to work – processes, metrics, competencies, organisation design and culture. That means incorporating other functional areas – HR, Transformation, Analytics, etc. – in addition to IT. And alignment of these areas requires any such initiative to be business-… Read more

Insight advantage – using gamification to datafy human thought

Datafying human behaviour is the next frontier for analysing unstructured data and prospering in the knowledge economy. But the final frontier is using digital techniques such as gamification to datafy human thought – the memories and perceptions; ideas and ideals; attitudes and opinions; preferences and values that form, morph and re-morph in our cerebral cortices and underlie every decision that we make. The value of this information has long been recognised and traditionally been sought using questionnaires. Customer satisfaction surveys are a prime example, the irony being that these surveys often enhance dissatisfaction through providing a poor customer experience. By… Read more

Insight Advantage – Datafication, ancient and modern

One of the six steps to gaining insight advantage is creating data, which follows on from asking the right questions. Once you have defined the questions you should be asking – not defaulting to just asking those that can be answered – the challenge is to uncover or create the data that will deliver the insights required. The process of creating data has recently acquired the ugly name datafication, popularised in Viktor Mayer-Schonberger and Kenneth Cukier’s book Big Data. Wikipedia defines datafication as a ‘modern technological trend turning many aspects of our life into computerised data and transforming this information… Read more

Insight Advantage: Asking the Right Questions

I keep six honest serving-men, (They taught me all I knew); Their names are What and Why and When And How and Where and Who. What Kipling teaches us about asking questions Insight advantage requires a proactive approach to identifying the data required. This means identifying the questions to be asked – those with answers that deliver most value – not just defaulting to asking only the questions that can be answered with existing data sets. Existing data can answer some important questions but its limitations constrain insight optimisation. Advantage comes from defining what information is valuable (both in absolute… Read more

Six Steps to Insight Advantage

In the knowledge economy, superior knowledge is the most compelling source of competitive advantage. Despite the self-evident nature of the above statement, few companies have made insight advantage an explicit strategic objective. Many will not even have been considered it a competitive dimension. So before outlining the steps required to achieve insight advantage, we should start with a definition. Insight advantage is the benefit gained from understanding better than competitors the complex environment in which the business operates, enabling quicker and more effective decision-making and resulting in superior revenue growth, profitability and return on investment. The opportunity for insight advantage… Read more

Welcome to the POST-Digital World

Below is a link to a white paper that I have written with a number of colleagues from Sopra.  The paper seeks to answer the question ‘What does digital mean now?’ and we have come up with the POST acronym standing for Personalisation, On-Demand, Security and Transparency. Transforming Business Performance With POST Digital Capabilities Related Posts:How to create your digital vision in 7 stepsInsight Advantage – the Role of Technology and Big DataInsight advantage – using gamification to datafy human thoughtInsight Advantage – Datafication, ancient and modernImproving the transparency of management research

The New Rules of strategy – part 4

Diagnose organizational susceptibility to bias… Every organization has its own culture, whether designedly so or not. Like the personality of an individual, culture is multi-layered. At the centre are fundamental drivers of behaviour – motivations and values. These shape the surrounding layers which encompass attitudes, beliefs, expectations and assumptions. All this is manifested in the outer layer of behaviour – decisions, communications, actions and language – and celebrated in the organizational artefacts on display for all to see, staff rituals and routines, the often told myths and legends about great deeds, and the symbols of respect accorded to those with… Read more

The New Rules of strategy – part 3

Forget war games, teach your leaders to play poker… Warfare, football, chess and martial arts are popular models for business, appealing to the competitive instincts of those whose drive takes them to the top of large companies.  Sun Tzu’s The Art of War has long been a staple for teaching strategy, with war gaming particularly popular with macho executives who believe they would have made great Seals or SAS soldiers. But what makes these analogues so appealing – the simple ‘I win, you lose’ nature of two player or two side games – also limits their value.  They simplify the… Read more

The New Rules of strategy – part 2

Accept uncertainty but seek to reduce it… The other prevailing way of dealing with uncertainty is for businesses to conclude that strategy is irrelevant.  The argument being that as a business cannot know what will happen on a 3-5 year view, it should ignore that and concentrate on being operationally effective in the here and now.  This approach has a number of risks, notably that omission bias prevails and the focus on doing things right rather than doing the right things results in becoming stuck in markets that will inevitably shrink and become increasingly price sensitive. There is one further alternative. … Read more